📦 1. Shipping Policy

Processing Time

All orders are prepared with care. Once your purchase is confirmed, processing takes 1–3 business days.

Delivery Timeframes

We work with reliable logistics partners to ensure safe delivery.

Estimated delivery times:

• United Kingdom: 7–20 business days

• Europe: 10–25 business days

Delivery times may vary during peak seasons (Black Friday, Christmas, etc.).

Tracking Information

Every order receives a tracking number, sent automatically to your email.
Tracking updates may take 3–5 business days to show movement.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information.
If an item is returned due to an incorrect address, a new shipping fee may apply.

Delays

While rare, delays can happen due to customs or courier issues.
We monitor shipments and assist you with any delivery concerns.

🔄 2. Refund & Returns Policy

Customer satisfaction is our priority.
You may request a refund or return within 14 days of receiving your item.

Eligibility

We accept returns if:

• The item arrived defective

• The size delivered was incorrect

• You received a different product than the one ordered

Items must be unused, with labels and original packaging.

How to Request a Return

Simply e-mail us at:
📧 support@momiglow.com
Include your order number and photos of the item.

Refund Method

Refunds are processed using the original payment method after reviewing the case.

Non-Eligible Situations

• Damage caused by misuse

• Incorrect size chosen by the customer (we will still support exchanges when possible)

📜 3. Terms of Service

By accessing and purchasing from Momi Glow, you agree to the following terms:

Use of the Website

You commit to providing accurate information when placing an order.

Product Availability

Inventory may vary. If an item becomes unavailable, we will contact you so you can choose:

• A replacement item

• Store credit

• A full refund

Pricing

Prices may change without prior notice.
Promotions are valid while stocks last.

Intellectual Property

All images, texts and descriptions on our website are exclusive to Momi Glow.
Copying or using any content without permission is strictly prohibited.

🔐 4. Privacy Policy

Your privacy matters to us.

Information We Collect

We only collect essential information for order processing:

• Name

• Address

• Email

• Phone number

• Payment details (encrypted and handled securely)

Data Security

Our website uses SSL encryption, ensuring that all your data is protected against unauthorised access.

How We Use Your Data

Your information is used for:

• Processing and dispatching orders

• Sending updates and confirmations

• Improving your shopping experience

We never sell or share your data with third parties, except for payment and delivery partners involved in completing your order.

Cookies

We use cookies for analytics, personalisation and site functionality.

🧸 5. Momi Glow Guarantee

Your peace of mind is part of our mission.
Every order is covered by:

✔️ 30-Day Manufacturing Warranty

If your item has a defect, we’ll replace or refund it.

✔️ Delivery Guarantee

If your order is not delivered, you will receive a refund.

✔️ Satisfaction Support

Not happy with your item?
We will help you through the return or exchange process.